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Frequently Asked Questions

 

Table of Contents 

  1. After I sign up, what is my next step?

  2. How do I log-in to the control panel?

  3. What do I do in my control panel?

  4. How do I install Front Page extensions?

  5. How do I install my site using Front Page?

  6. Are your servers Unix, Linux or Windows based?

  7. More coming soon...

    Cant' find what your looking for? Contact Support


After I sign up, what is my next step?

After you complete the account purchase, your space will be created on our servers immediately. Within minutes you will receive an e-mail with your IP, user name, password and DNS information. The user name and password are used to log in to the control panel or cpanel of your web space. If you know what to do with this information, your ready to go. If not read the steps below.

  1. If you purchased your domain with your web space it will take 24-48 hours until you domain points to your web space. This is call DNS propagation. Don't worry you can get started right away by loading your site to the IP address listed in your welcome email. You can also log in to your cpanel to set up e-mail accounts and start customizing all of your website features. Your control panel is located at http://yourIP/cpanel  or after propagation at  yourdomain.com/cpanel.

  2. If you already own a domain and wish to point it to the new space on our servers, you will need to contact the current domain registrar or log in to their website. You will need to tell them or input the new DNS information that you received in your welcome e-mail. Current DNS should be:

    ns183.websitewelcome.com
    ns184.websitewelcome.com

    Once again it will take 24-48 hours until your domain points to your new space.

  3. To view your site before DNS propagates use your IP. (http://yourIP/~yourusername/)
    Don't forget the dots in your IP and the ~ before your user name and the / after.

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How do I log-in to the control panel?

Your control panel is located at http://yourIP/cpanel  or after propagation at  yourdomain.com/cpanel.
Use the user name and password that was sent to you in your welcome e-mail when prompted.

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What do I do in my control panel?

In the control panel you can set up and configure e-mail accounts, manage files, view website stats, install Front Page extensions as well as add and set up dozens of site additions like chat rooms, bulletin boards and many other custom website features. All of your account and server information is listed here too. You can see stats on disk space, bandwidth, e-mail accounts and domains. The versions numbers of the various applications running on our servers are also listed here. Many of the applications you can add to your site have some instruction listed right in the control panel and links to their author's/publisher's website. Get your site up and running and then explore some of these fabulous applications.

For more information on the control panel: http://www.cpanel.net/support/docs/index.htm

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How do I install Front Page extensions?

Log in to the control panel. Click the Front Page Extensions Icon. Click "Install Front Page Extensions".

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How do I install my site using Front Page?

Coming soon...

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Are your servers Unix, Linux or Windows based?

Our servers are Linux Red Hat Red Hat 9.0, and Red Hat Enterprise Linux 3-4

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